DIRECTV provides access to hundreds if not all channels. It offers many packages including entertainment, sports, and Spanish-language channels. AT&T holds DirecTV. This company has more than 20,000,000 customers in the United States. They also offer private and satellite video services. DirecTV is famous for its customer support. The company's customer service portal can be slow and cumbersome. It also does not offer phone scheduling or online chat.
The Better Business Bureau may receive a complaint regarding DirecTV. The BBB helps companies to resolve their problems. BBB publishes statistics about complaints in addition to consumer protection. In general, a company that has a good BBB rating is likely to respond to complaints. However, a company with a poor BBB rating is likely not to respond to the complaint.
FCC has an informal system for consumers to complain. If you have an issue with Direct TV, the FCC may be able to assist you. ReportFraud is their website that investigates cybercrime complaints.
Direct TV's major problem is its high price. After a year of service, prices are often increased. Customers are also locked into promotional packages for the first year. Cancelling services early may result in penalties. The cost of cancellation fees can run as high as $480. Cancellations made after the billing cycle have been completed will result in you having to pay the next bill.
DIRECTV was also referred to the Federal Trade Commission. It filed a complaint in behalf of consumers who had been overcharged. Direct TV was alleged to be the worst cable TV company. Other government agencies were also involved.
The National Advertising Division accepted all DirecTV complaints that it had reviewed. It even agreed with the fact that the reruns line was puffery.
This is the best way to participate in this process. This will allow you reach a wider audience. You can also reach out to your state consumer protection department. It is also advisable to draft a demand letters that include a brief history about the problem. A demand letter must be accompanied and signed by you stating that you will sue DIRECTV if they fail to pay. FairShake also offers assistance.
In addition to filing a complaint with the FCC and your state's consumer protection agency, you can also take the matter to arbitration. Arbitration is a dispute settlement process that allows consumers submit a complaint directly to an impartial arbitrator. You may find the outcome favorable. It is important to remember that arbitration costs will be yours.
Although it may not be the most user friendly, DirecTV's customer service portal is certainly the most efficient. You will need to log in with your myAT&T username and password to file a complaint. Additionally, you will be asked to provide your username and password.