Podium, a privately held technology company, is located in Lehi (UT). It provides cloud-based software solutions for businesses. The software is used to communicate with customers, provide feedback online, and facilitate sales and payment processes. Read on to find out more about the company, its products and how they work. Podium offers everything you need, whether you are just starting your own business or an established one.
Text message marketing platform
Podium's message marketing platform via text is an effective and simple way to communicate directly with your customers. It offers advanced features to help you get the most out of your messaging campaigns. A helpful guide will be provided to help you get started with the platform upon signup. There will be information about how to build a successful campaign, including sending surveys to customers.
Podium offers text message marketing platform: Podium provides SMS messaging solutions for small- and medium-sized companies. Podium's integrated customer-interaction management platform makes it easy to communicate with your leads, customers, and team members. You can also gather customer reviews and request payments via SMS message. This is especially useful if your business only has a small amount of staff to handle customer communication.
Payments feature
In just a few steps, the Payments feature of podium makes it easy for business owners to get payment. The first step is to link a bank account, which requires you to enter both account and routing numbers. Once you have done this, click the new tab icon to open a new browser window. Here you can select where you would like to receive payments. Once you select a location you will see a message asking you to pay. Once you see the message, confirm it or change it to another address.
Podium offers a free payment feature. It is simple and straightforward. The company's mission is to make it easier for small businesses, and especially local businesses, to get paid faster. Its website features an intuitive interface that displays easy instructions once you log in. The platform offers tips and advice to help you make effective messages when creating campaigns. Feedback is encouraged after every campaign.
Customer feedback feature
Podium's Customer feedback feature allows you to set up and send automated responses based upon customer responses. This feature helps you track your customer interactions and retain them. It can also help identify weak points in your processes. For customer feedback, you can also create your own messages and templates. The feedback feature provides NPS scores and analytics.
Your customers are an invaluable resource for helping you improve your business. Customers can give you feedback quickly to help you determine what is working well and what isn’t. Podium makes this process simple and fast. The app uses SMS messaging technology to collect customer feedback. It will respond within minutes.
Integrations with review websites
Podium is a text messaging marketing solution for established businesses that combines text message marketing with online review management. This platform allows businesses collect reviews from customers and encourage them to leave reviews. It is perfect for businesses who have established a reputation, but are struggling to increase their visibility via online reviews. It integrates well to review sites and provides a wide range of features.
Podium integrates with leading CRM, POS, and ERP systems. Podium also allows customers to send review invitations automatically. Customers can respond directly to an invitation sent to them after they have received it without needing to log in to their social media accounts. You can also leave reviews on next-best review sites in just a few clicks.
Cost
A podium can be a powerful tool in your business's improvement efforts. A podium can improve customer service and increase website traffic. It can also allow your team to collaborate and achieve more. A mid-level package could cost as little as $6,000 each year.
While the Podium service can be used easily, it offers advanced features. The program provides a guide that is easy to follow when you first log in. It offers tips on how to write effective messages and asks for feedback after you have completed your first campaign.